Your privacy is pisang123's top priority. This document provides a detailed explanation of how we collect, use, store, and protect your personal information as a member of our platform.
Pisang123 builds member trust through data protection practices that are transparent, secure, and fully accountable.
All data transmitted between your device and pisang123 servers is protected by industry-standard 256-bit SSL encryption. No personal or financial information can be intercepted during data transmission.
Member personal data may only be accessed by pisang123 staff who have been granted specific authorisation and have completed the internal identity verification process. All access is recorded and audited regularly.
Your information is stored on servers protected by high-technology firewalls, with automatic backups and a 24/7 monitoring system to detect any security threats at the earliest stage.
Pisang123 has never and will never sell, rent, or transfer your personal data to any third party for marketing purposes. Your data belongs to you, not as a commodity of our business.
Pisang123's data management fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant international compliance requirements, ensuring your privacy rights are always upheld.
You have the full right to access, correct, download, or request deletion of your personal data at any time. Contact our support team and your request will be processed within 14 working days.
This Privacy Policy applies to all services provided by the platform pisang123 including the website and mobile app. By using any of our services, you agree to the terms stated in this document.
Pisang123 values the privacy of every member and visitor to our platform. This Privacy Policy clearly explains how we handle your personal data — from the point of collection through to storage, use, and protection.
We believe trust is the foundation of a strong relationship between a platform and its members. That is why we are committed to full transparency in our data management practices. No hidden terms, no undisclosed data use — what you read here is a true reflection of how pisang123 handles your information.
This policy covers all data collected through:
This policy should be read together with the Terms and Conditions pisang123. Together, these documents form the complete agreement regarding your rights and responsibilities as a member of the platform.
Pisang123 only collects data that is strictly necessary for platform operations, legal compliance, and improving user experience. We do not collect excessive or irrelevant data.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | KYC verification, legal compliance |
| Contact Information | Phone number, email address | Account communications, security notifications |
| Financial Data | Bank account number, bank name, digital wallet information | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection |
| Usage Data | Game history, transaction records, activity logs | Compliance, responsible gaming |
| Communication Data | Support chat records, emails sent | Complaint resolution, service improvement |
Data is collected through three main methods: directly when you fill in the registration form or interact with the platform; automatically via cookies and tracking technologies; and from third parties such as authorized payment providers when required for verification purposes.
Every piece of data we collect has a clear and legitimate purpose. pisang123 does not use your data for purposes unrelated to platform operations or contrary to your interests as a member.
Your data is used for the following purposes:
Pisang123 not using your personal data to make automated decisions that have legal effects or other significant consequences without human intervention.
Pisang123 does not sell or transfer your personal data to third parties for marketing or commercial purposes. However, there are limited situations where data sharing is necessary and legally permitted.
Your data may be shared with the following parties under certain circumstances:
All third parties that share data with pisang123 are required to maintain data protection standards equal to or higher than pisang123's own standards. We are not responsible for the privacy practices of third parties unrelated to our platform.
Pisang123 invests seriously in security infrastructure to ensure your personal and financial data is always protected. The following are the key security measures we have in place:
All communications between your device and pisang123 servers are encrypted using 256-bit SSL/TLS protocols — the same encryption standard used by leading banking institutions worldwide.
Pisang123 supports two-factor authentication to provide an additional layer of security for your account. Even if your password is compromised, 2FA ensures unauthorised access is still blocked.
The pisang123 cybersecurity team monitors our systems around the clock using automated threat detection tools and periodic manual assessments to identify any suspicious activity.
Access to databases containing member data is restricted to staff who genuinely require it, and all access is logged and audited on a regular basis.
Pisang123 conducts regular penetration testing by independent security experts to identify and patch any system vulnerabilities before they can be exploited.
Your data is automatically backed up to separate, secure locations, ensuring no data loss due to system failure or technical disaster.
Pisang123 uses cookies and related tracking technologies to enhance user experience, maintain login session security, and understand how our platform is used.
Types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may disrupt pisang123 platform functionality and your overall gaming experience.
Pisang123 does not use third-party cookies for targeted advertising or to track your activity outside our platform.
As a pisang123 member, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA) and related legislation. pisang123 fully respects and supports the exercise of these rights.
You may request a copy of all personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request immediate correction at no charge.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You may object to the processing of your data for certain purposes that are not legally required.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, please contact the pisang123 customer support team. We will process your request within 14 working days. Please note that some requests may be subject to identity verification requirements beforehand.
Pisang123 does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period | Retention Basis |
|---|---|---|
| Active Account Data | Throughout active account period | Operational requirements |
| Transaction Records | 7 years after transaction | AML legal requirements |
| KYC Documents | 5 years after account closure | PDPA & AML Compliance |
| Security Logs | 2 years | Fraud Detection |
| Support Records | 3 years | Business requirements |
| Analytics Cookie Data | 13 months | Service improvement |
Once the retention period expires, data will be securely deleted or fully anonymised so it can no longer be linked to any specific individual.
The pisang123 platform is strictly for users aged 18 years and above. We do not intentionally collect or process personal data of minors.
If you believe that a minor has registered a pisang123 account or provided us with personal data, please contact our support team immediately. We will take prompt action to delete the relevant data and close the account.
Parents and guardians are advised to monitor their children's internet usage and ensure they do not access gambling platforms such as pisang123. Use of this platform by underage individuals is serious breach against our Terms and Conditions.
Pisang123 reserves the right to update or amend this Privacy Policy at any time to reflect changes in operational practices, legal requirements, or technological developments.
When significant amendments occur, we will notify you via:
Your continued use of the pisang123 platform after any amendments take effect constitutes your acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed on how we protect your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the pisang123 team is ready to assist you.
You may reach us through the following channels:
Please clearly state that your enquiry is privacy-related so we can direct it to the responsible team more promptly. We are committed to responding within 2 working days for privacy-related enquiries.
Pisang123 has appointed an internal Data Protection Officer responsible for ensuring ongoing compliance with all applicable data protection requirements.
Answers to the most frequently asked questions about data protection and privacy at pisang123.